Shipping cost is included in most orders. All products are shipped UPS Ground. In stock orders will be shipped in one-two weeks, while out-of-stock orders make take up to four weeks to ship.

JoPa Company Exchange/Return Policy

Your satisfaction is guaranteed! If you are dissatisfied with your purchase from JoPa Company, the item(s) may be returned for a refund or exchange within 30 days of your receipt. The item(s) must be in new condition, unused and in original packaging material.

All items returned under this policy are eligible for a refund. The full purchase price minus ACTUAL shipping and handling and a 20% restocking fee will be credited to the same form of payment used in the original purchase. Return shipping costs are the responsibility of the customer (unless the merchandise is defective, damaged in transit, or a result of our error). Therefore customers should insure all returns for the purchase price of the product to protect you in the event of loss or damage.

All returns must have an RGA (Return Goods Authorization) number. You can request an RGA number by calling 1-800-296-5672. If any of the items you purchase from JoPa Company are defective, we will be happy to provide a replacement for you. Please e-mail or call us for return instructions.
Please remember that all items must be returned within 30 days of purchase on your receipt.

Should you receive a product that appears to be damaged from UPS or FedEx ground shipping, please call us within three business days of your receipt. Be sure to have your invoice, order number and shipment tracking number available. We will file an insurance claim and order a replacement for you.